Warranty Policy

We want you to be completely happy with your purchase, occasionally a product may have a warranty issue though. If this happens with products we have supplied let us know straight away so we can get it fixed within the warranty period.

Our warranty process in 3 simple steps

Step 1. Contact us on 1300 964 237 to discuss what the problem is with the product. Sometimes you may just need some help with the settings of a piece of equipment, that's not a problem because we provide unlimited phone/email technical support on all of our products.

Step 2. If this doesn't resolve the problem the next step is to organise for the product to get back to us as quick as possible.

Step 3. When we receive the item we will assess the problem and either fix or replace the unit and get it back to you as soon as we can! While we fix the problem you will be kept in the loop of the timeline to get you back up and running again.

It's as easy as that!

Don't forget our exclusive additional 1 year product warranty!
Compare the difference! Nearly all scientific instrument suppliers charge an additional 15-40% for an extended warranty. We automatically provide an extended extra 1 year warranty free of charge!

Let’s be clear. We stand by our equipment and our customers. Instrument Choice’s warranty exceeds that of any other supplier, as well as the warranty of the manufacturer, for purchases from May 2019 onwards. We will add an extra 1-year warranty on everything apart from consumables.*

* Consumables include any item(s) used in conjunction with the operation of a product that degrades over time and needs regular replacement. To assist you with your purchase, Instrument Choice lists any consumables required for the operation of a product on its relevant product page. Examples of consumables include but are not limited to:
Calibrations, Calibration solutions/standards
Single use data loggers
Custom Probes

Call us on 1300 737 871 or email [email protected] to get help from our scientists.