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Warranty Policy

We want you to be completely happy with your purchase, occasionally a product may have a warranty issue though.  If this happens with products we have supplied let us know straight away so we can get it fixed within the warranty period.

Our warranty process in 3 simple steps

Step 1. Contact us on 1300 737 871 to discuss what the problem is with the product.  Sometimes you may just need some help with the settings of a piece of equipment, that's not a problem because we provide unlimited phone/email technical support on all of our products.

Step 2. If this doesn't resolve the problem the next step is to organise for the product to get back to us as quick as possible.

Step 3. When we receive the item we will assess the problem and either fix or replace the unit and get it back to you as soon as we can! While we fix the problem you will be kept in the loop of the timeline to get you back up and running again.

It's as easy as that!  


Call us on 1300 737 871 or email customer-service@instrumentchoice.com.au to get help from our scientists.